Consultation Policy
This policy explains booking, payment, timing, rescheduling, confidentiality, recordings, and client responsibilities for consultation sessions.
Booking and payment
Consultations must be prepaid in full. A booking is confirmed only when payment has been received and confirmation has been issued. Please review the selected service, duration, time zone, and submitted information before payment.
Session duration
Sessions are limited to the time booked, such as 60 or 90 minutes. Starting late may reduce the available session time. Overtime is subject to availability, may require an additional fee, and is not guaranteed.
Rescheduling, cancellations, and no-shows
Requests to reschedule must be received at least 24 hours before the appointment. Cancellations, rescheduling requests made inside that window, and no-shows are generally forfeited. Repeated rescheduling may result in limits on future bookings.
If a technical or scheduling problem on our side prevents delivery, a replacement appointment or other suitable remedy will be arranged.
Scope and follow-up
The consultation covers the service and time purchased. Once the session ends, the consultation is considered complete. Clarification or additional questions outside the booked scope may require a new appointment.
Client responsibilities
You are responsible for providing accurate birth details, time-zone information, context, and questions. Analysis is based on the information supplied; incomplete or inaccurate data may affect the interpretation.
You remain responsible for all decisions and actions taken following the session.
Confidentiality and recordings
Consultations are treated as private. Personal information is handled in accordance with the Privacy Policy and is not intentionally disclosed except with consent, to service providers supporting delivery, or where required by law.
Audio, video, screen, or other recording by either party requires prior written agreement. Do not record a session without permission.
Nature of consultation
Consultations provide metaphysical interpretation, personal insight, and strategic reflection. They do not constitute legal, medical, financial, investment, psychological, or other regulated professional advice and do not guarantee a specific outcome.
Agreement and contact
By booking, you confirm that you have read and agree to this Consultation Policy, the Terms of Use, and the Refund Policy.
Questions may be sent to support@novamastersconsulting.com.
Questions or requests?
Contact Nova Masters Consulting and include enough information for the matter to be identified and reviewed.
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