Privacy Policy

Scope and contact

This Privacy Policy applies when you visit novamastersconsulting.com, use its tools, purchase products or services, submit forms, or contact Nova Masters Consulting. Questions or privacy requests may be sent to support@novamastersconsulting.com.

Information we collect

Depending on how you interact with the website, we may collect:

• Contact details such as your name, email address, and telephone number when you provide them.
• Order, billing, and transaction information. Full payment-card details are generally handled by the relevant payment processor rather than stored by us.
• Device, browser, IP address, log, and usage information used for security, troubleshooting, and analytics.
• Information you voluntarily submit through consultation forms, surveys, account features, or correspondence.

How information is used

We may use personal information to:

• Process orders and deliver products, consultations, tools, or other requested services.
• Send receipts, booking confirmations, service messages, and support responses.
• Maintain website functionality, prevent misuse, investigate fraud, and improve security.
• Understand site performance and improve content, products, and user experience.
• Send marketing where you have consented or where otherwise permitted by applicable law.
• Meet accounting, tax, regulatory, dispute-resolution, and other legal obligations.

Cookies and analytics

Cookies and similar technologies may be used to maintain functionality, remember preferences, measure traffic, and understand how the site is used. Third-party analytics or service providers may also place cookies under their own policies.

You can manage cookies through your browser or any consent controls presented on the website. Disabling certain cookies may limit functionality.

Service providers and transfers

Information may be shared with service providers that support payments, hosting, analytics, email delivery, security, customer support, or professional advice. These providers process information for their respective services and may maintain independent privacy terms.

Because providers may operate internationally, information may be processed outside your country. Where required, appropriate safeguards should be used for such transfers.

Retention and security

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including service delivery, accounting, legal compliance, security, and dispute resolution.

Reasonable technical and organisational safeguards are used to protect information. No online system can be guaranteed completely secure, and users should also protect their credentials and devices.

Your privacy rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may unsubscribe from marketing using the link in an email or by contacting support.

We may need to verify your identity before fulfilling a request. Some information may be retained where required by law or for legitimate recordkeeping.

Children and updates

The website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has submitted information, contact us so the matter can be reviewed.

This policy may be updated periodically. The effective date shown on this page should be changed when a revised version is published.